Customer Support

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We're here to help with any questions about your PureTips order, shipping, or product usage.

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For all inquiries, orders, and support

We typically respond within 24 hours during business days

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Find quick answers to frequently asked questions or get detailed usage instructions.

Learn the proper technique: shake well, use king size papers, and smoke slowly.

Check your order status, tracking information, and download receipts.

Learn about our coconut charcoal filters and their 40% reduction in harmful compounds¹.

Don't hesitate to reach out. We're here to help make your PureTips experience the best it can be.